More than just building an HQ in London, the brief from Trustpilot was to create a space where people were engaged. An office that created space for internal and external discussion. The ask from Trustpilot was for us to design a central hub that represented everything they stand for, their vision and their unique style.  

This year has been one of the most challenging in our history. But, with challenging times comes exceptional thinking. From the very start, we wanted to stand out, supporting our pitch with a hardback book which highlighted the importance we place on craft.

In the nine-months since, we faced several challenges, the greatest being the COVID-19 pandemic. But, like in every project we embark on, we met those obstacles head-on.

From working remotely with a Trustpilot team based in Scotland and Copenhagen, to rethinking an evolving design due to limited capacity (we even debated the idea of forgoing walls in search of the perfect socially distanced space) this project kept us on our toes right up until we handed the space back to the client - on Zoom!

When we’re designing an office we feel it’s important to convey a company’s ethos. Thankfully, Trustpilot has a strong visual identity. As well as a culture, similar to our team, of people-centric thinking. 

We worked as closely as we could with the client, given the circumstances. The result is a clean, simple and open office that’s reminiscent of the company’s Scandinavian roots. Trustpilot’s brand colours are used in fabrics and furnishings to define zones within the space, bringing bold contrast to the neutral tones and light wood finishes throughout. 

With Tower Bridge cutting a figure nearby, we made sure to keep the stunning London skyline as the main feature. A central reception and breakout space highlights the views and creates a space for people to meet and come together.  

One of our favourite elements is the multi-purpose room. With its comfy armchairs, fridge and lockable door, its designed as a private space for nursing mothers but is an inviting room for meditation or prayer too. 

No matter how well you plan, unforeseen issues will always pop up. 2020 offered one of the most interesting problems we’ve ever encountered. Despite this, we managed to complete the work and hand over the office ready to accept 50% of its capacity, with room to flex as social distancing rules ease.